Most of us are probably aware that much of our communication is actually non verbal.
But you may in fact be quite shocked as to what you are unintentionally telling people about yourself by your actions rather than the words which actually come out of your mouth.
I read with great interest an article by Larry Kim from Inc.com and have added my own reflections and comments.
Take a look and consider which in fact you may be guilty of or have seen in work colleagues.
Consider, have you ever gotten the cold shoulder and wondered whether in fact you deserved this…. Or not? Or have you been passed over for something you were sure you had in the bag -- whether it was a sale, a deal, or a promotion -- and not been able to pinpoint where it all went wrong?
Scientific studies prove that each of us have biases that basically create a filter through which we see the world and people around us. It's great to know what those biases might be, but it all feels a bit out of our control sometimes doesn't it?
It's one thing to know people tend to perceive men with shaved heads as more dominant, but what can you do with that information? (Besides the obvious, and I'm going to assume that maybe you don't want to shave your head if you haven't already.)
Some of the things people subconsciously judge others on aren't even traits you could easily change. People with a loose gait are perceived as more adventurous, while those who walk with a clipped gait are seen as neurotic.
Are you really going to spend a lot of time changing the way you walk in your pursuit of success?
I'm going to go out on a limb and say probably not.
There's an old saying I love: "You can't change what people do to you, but you can change how you react to it."
In that same spirit, it makes sense then that you can't change how people are going to judge you, but you can control what you put out there. Recognising your own non-verbal cues can help you make a great impression, regardless of the biases of others.
So, consider these 7 things you may be telling people without saying a word:
1. "Welcome."
Joe Navarro, a 25-year FBI veteran and behavioural analysis expert, says that when we see someone we really like, "our eyebrows will arch defying gravity, our facial muscles will relax, and our arms become more pliable (even extended) so we can welcome this person."
2. "I'm pretty unreliable."
Ouch. This isn't something you want to convey at all, but being "fashionably" late tells a person that you’re unreliable and don’t value their time.
3. "We have something in common."
Or ... we don't. We're attracted to other people we believe are like us. Psychologist and business consultant Valerie White says, "People respond when you speak at their pace." Mirror the body language of the person you're speaking with to establish an instant rapport.
4. "I'm really unsure or not being truthful."
Navarro learned over thousands of criminal interviews to watch the shoulders of interviewees, as they would expose a lack of confidence or an outright lie by raising a shoulder just slightly. "This muted or slow inching up of the shoulders says, subconsciously, I lack confidence in what I am saying."
5. "I'm happy to be here with you."
German researchers found in their study of how classical violinists were perceived before playing a note that a simple nod to acknowledge the audience left a favourable impression that lasted throughout the performance. Maybe you're not taking the stage, but entering a meeting with a smile and acknowledgment of other attendees gets you off on the right foot.
6. "I might be trying to pull one over on you."
It's a common misconception that a person who is being untruthful will avoid eye contact. In fact, psychologist Ronald E. Riggio says that liars might engage in more eye contact and try to hold your gaze longer than someone who is telling the truth. They actually overdo the eye contact in an effort to appear truthful. Eye contact is a good thing, but don't go overboard or you'll make the person you're with uncomfortable and cause them to doubt your veracity.
7. "I'm in control here."
Psychologists Dana Carney, Amy Cuddy, and Andy Yap found in their research that “power posing” gives people greater feelings of confidence and power. Holding a dominant pose for two minutes increases testosterone (power hormone) and decreases cortisol, (the stress hormone).
We're constantly communicating to those around us, often without saying a word.
Ask …..Are you in control of what you're telling others about yourself?
But don’t forget, the most important person we also need to communicate with is ourselves. As Amy Cuddy says:
“Stop focusing on the impression you are having on others.
Start focusing on the impression you are having on yourself”
Want to know more about developing good communication and confidence? Send me an email at michelle@bakjacconsulting.com to enquire about coaching and training.
Michelle Bakjac is an experienced Psychologist, Wellbeing Strategist, Leadership and Wellbeing Coach, Speaker and Facilitator. As Director of Bakjac Consulting, she is a credentialed Coach with the International Coach Federation (ICF) and a member of Mental Toughness Partners and an MTQ48 accredited Mental Toughness Practitioner. Michelle assists individuals and organisations to develop their Mental Toughness to improve performance, leadership, behaviour and wellbeing. You can find her at www.bakjacconsulting.com or michelle@bakjacconsulting.com
